Doing Flash is the right way for you as a solution in some cases. Not only because about the software, but also some of them such as unlock password, FRP, error. I'll try to recommend some firmware options for you accordingly from your smartphone model.
Among them, you can select the update OTA file and thus you can make the file to be installed using SD card. As a solution to solve the problem password because you forgot, you can choose the file with the tool and it's already in the firmware package.
Now you can download the firmware you need to flash. Once you've got the file, you can set up your own Flash steps and it's easy to do.
Version number: RMX1921EX_11_OTA_0110_all_6uFXPVghD13u
Update Date: 26-10-2019
OTA Update via Recovery
Size: 3GB
DOWNLOAD
Version number: RMX1921_11_A
Update via Tool
Size: 6GB
DOWNLOAD
Flashing with SD Card and Recovery Mode Update:
1. Charge your
2. Save and download the firmware into the root document in your SD Card memory.
3. Insert your SD Card then turn off the smartphone.
4. Press and hold the Power button and the Volume Down button, until your phone enters Recovery Mode.
5. Under Recovery Mode select Install From Storage Device.
6. Next, you choose Install from SD and look for the updated firmware.
7. Select the firmware to install which you previously saved.
8. A confirmation message will appear on your screen, then just press Yes.
9. Your phone will reboot automatically and start updating the software.
10. The update process will take a few minutes and wait for success.
11. Finally, you can have REBOOT
Flashing with MSMDownload Tool:
1. Extract the firmware that you downloaded and you will get a folder containing files and tools.
2. Now install the correct QcomMtk Driver on your PC.
3. Connect your smartphone to the PC with a USB cable.
4. Run MSM Download Tool and it will automatically load the firmware.
5. Click Start and wait for the flashing process to finish.
6. Unplug the smartphone from a USB cable and boot.
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